UK Wealth Management: AI, consumer duty and the next generation of client expectations

White papers - Ottobre 2026

UK Wealth Management is no longer competing on performance alone. It is competing on outcomes, evidence and trust.

AI, Consumer Duty, consolidation and intergenerational wealth transfer are converging into a single strategic agenda. Clients now measure their wealth experience against the best digital services they use anywhere, and digitising isolated processes is no longer enough to meet that bar.

This free 15-page white paper from ERI explains what separates the firms pulling ahead from the rest and what to prioritise over the next two years.

Inside, you’ll discover:

  • Why outcomes now matter more than performance: what clients are really buying (confidence, relevance and proof of value) and why digitisation without integration doesn’t move the needle
  • How to govern AI, not just adopt it: where UK wealth firms stand on AI adoption today, and why governance, not technology, is the biggest barrier
  • Why Consumer Duty is now a design discipline: how leading firms build evidence and explainability into the advice process itself, rather than bolting them on afterwards
  • How to make personalisation scale: the common data foundation that stops automation from multiplying inconsistency
  • How to choose your architecture: all-in-one platform or modular, API-first approach, and why the right answer depends on your legacy estate
  • Why retention, not acquisition, is the real battleground: plus the five building blocks of a successful transformation agenda

The firms that win won’t be those with the loudest claims, but those that can prove value, demonstrate accountability and connect digital capability with human relevance.

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