The right customer servicing at the right time
Retail banks are facing increasing demand to reimagine their traditional business models in the context of strong economic instability. A combination of low interest rates, erosion of margins, and increasing regulatory costs is triggering the development of a more diversified marketplace.
New operating models are emerging to respond to these challenges, including cost externalisation and centralisation of back-office services. Consumer habits and expectations have rapidly evolved towards an increased use of digital channels to handle daily banking operations. Limitations in digital capabilities are now seen as a major hindrance to business operations.
Pressure is now high on banks to accelerate their digital transformation, especially with the growing presence of big techs and challenger banks. Branch activities have transformed, and remote advisory and digital servicing are becoming the new way forward in delivering a completely reinvigorated and personalised customer journey.
THEY TRUST US
“ERI’s OLYMPIC Banking System powers all our customer activity. It is a very stable system, very reliable, with good code on a good platform, and a very good scheme manager. ERI is known mainly for its private banking and wealth management expertise, but we decided to ask them to support our Faster Payments system as well. Development went very well.”
OLYMPIC Banking System
for Retail Banks
OLYMPIC Banking System delivers a front-to-back solution for Retail Banks that best fits and responds to their clients’ needs and expectations:
Manage loan applications from first contact to the opening of a loan account or credit facility -including loan origination, rate management, repayment plans, simulations, instalment monitoring, arrears and default management.
Savings & Deposits
Make deposits and manage customer savings accounts through channels such as e-banking, mobile banking, ATMs and tellers. Applied interest rates and the implementation of fees and commissions are easily customisable to meet a bank’s specific requirements.
Payments & Remittances
Process local and international payments via clearing using configurable transaction types. Covers processing of standing orders, bulk payments, cash sweeping, cheques and drafts, SEPA SCT and SDD requirements.
Manage all prospect and customer information, including a wide range of functions such as Customer Risk Profiling through a 360° view with flexible and parameter-driven composite screen facilities.
Regulatory compliance covering all on-boarding processes as well as the entire customer journey.
Propose investment savings plans, mutual fund strategies and structured investment products (subject to local regulations) for the mass affluent customer segment.
Execute specific self-service transactions, check accounts and transactions, view/upload documents, and access lending services with a secure sign-on and a single source of data across multiple digital channels.
Teller & Branches
Quickly handle counter operations, deploy high-value services, increase the local client portfolio, monitor and steer P&L, delegate to skilled customer service agents and advisors and monitor their actions.
Embrace digital engagement with KYC and AML processes that allow omni-channel interaction at each step of the customer journey.