DIGITAL BANKING A TIER 2-3 BANK PERSPECTIVE

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Introduction: The Digital Banking Context

Over the last few years, the industry has witnessed several events that have accelerated the surge in demand for digital banking.
In addition to the pandemic, the need for real-time services, financial inclusion, and marketplace banking, have all contributed to this rapid growth. Globally, more than 3.5 billion people are expected to use digital channels by 2024.